The Performance Delivery Unit of Prime Minister Imran Khan has added to the Pakistan Citizens ‘ Portail complaint lodging mechanism a specific type of corruption and abuse.
It has also been classified into six categories, namely Financial Corruption, Merit / Rule Violation, Power Abuse, Fraud / Forgery, Harassement and Inefficiency, under the title Corruption / Malpractices.
According to the Prime Minister’s Office, the classification of these various subtypes was strongly conceived in light of the essence of the complaints received on the portal.
Financial corruption relates to corruption in government funds, bribery, and backlashes, while recruitment, procurement and allocation irregularities involve a category of breach of merit / rules. Power Abuse section also represents favoritism, unauthorized privileges etc.
Harassment, having become one of gravest challenges, is a pertinent subcategory of the Pakistan Citizens’ Portal, where any issue regarding physical/sexual harassment, threatening and blackmailing will be put under this head.
Finally, cases of absenteeism, red-tapism and non-serious attitude will constitute as inefficiency.
The PMDU has done this categorization to facilitate public, as well as to safeguard the integrity and reputation of individuals, as majority of reported cases received through the citizens’ portal, represented mala fide and irrational content, for the purposes of achieving personal desired outcomes.
Moreover, this step will also enable the dashboard handlers/officers to systematically take up, or drop (irrelevant) matters, and hence will accelerate the redressal process.
It has been further decided that the lodging of complaints in the category of “Corruption/Malpractices” by the citizens will be subject to some pre-defined system alerts of Do’s and Don’ts, which will be made part of the “User’s Guidelines Manual for Complaints and Suggestion Handling”, along with other changes and shall be circulated to all concerned departments.
As part of the Do’s and Don’ts, any complaint which does not provide authentic evidence will not be entertained, furthermore it has been prescribed to refrain from making complaints carrying baseless allegations.