Government Launches WhatsApp Helpline Regarding Coronavirus

The Pakistani Government has introduced a WhatsApp coronavirus assistance program that offers people reliable services, fights misinformation and keeps them up to date during such periods of difficulty.

Pakistani people can now access the Ministry of Health by contacting WhatsApp, + 92300111166, where they can find latest outbreak statistics, knowledge tools, timely information, or a nearby laboratory to test.

This can be done by simply saving the number as a contact on a phone with WhatsApp installed, and then sending “Hi”.

The chatbot will then reply with a prompt requesting to choose a language and then present a set of frequently asked questions to choose from. Depending on the chosen option, users will get a video, text, or link with verified information.

The chatbot can provide helpful information in seven different languages including English, Urdu, Punjabi, Pushto, Sindhi, Balochi, and Kashmiri. It answers questions about the coronavirus such as its symptoms, how to protect yourself from it, assessing your risk, finding nearby labs, and more.

Additionally, the service also includes a local dashboard for confirmed cases across the country. These figures are provided by the National Institue of Health.

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