State Bank of Pakistan (SBP) has advised customers on their grievances and concerns against the commercial and microfinance banks to contact its specialist complaint resolution department.
The central bank has advised customers to contact banks for inquiries or concerns via their assistance line. Throughout the case of a bank’s inability to provide correct responses, the complainants may contact the 021-111-727-273 SBP helpline, which is available during office time.
SBP has enhanced its helpline capacity by deploying more agents at its call center to cater to the needs of the public for facilitation and guidance. It has taken additional measures to facilitate bank customers that are faced with extraordinary challenges arising out of the COVID-19 situation in the country.
The general public is encouraged to take appropriate safety measures in the context of the Coronavirus and use alternate delivery channels where possible including the internet and mobile banking, phone banking, etc.
The employees of banks and other financial institutions are providing services amid difficult working conditions due to COVID-19. For the protection of bank employees and customers, workplace safety and to meet the operational challenges in serving the bank customers, banks have been advised to implement guidelines issued by the World Health Organization, the Government of Pakistan and the Provincial Governments in letter and spirit.