Dubai carrier Emirates has introduced self check-in and bag drop kiosks at Terminal 3 of the Dubai International Airport for its passengers.
The service is now available to customers travelling to all destinations except to the US, Canada, China, India and Hong Kong due to additional requirements from these destinations.
The 16 new self-service bag drop machines and eight self-service kiosks supports Emirates check-in agents in reducing waiting time for customers during peak periods and improving their experience in Dubai.
More self-services facilities are planned to be added in the coming months.
The kiosks allow customers to check-in, receive their boarding pass, choose seats on board, and drop off their bags. While Emirates staff will be on hand for any assistance required, the facilities are fully self-service, allowing customers to seamlessly traverse through the airport and onto immigration.
The facilities are cleaned and disinfected regularly and hand sanitisers too are available for customers to use.
The solution, developed in house in collaboration with Dubai Aviation Engineering Projects and Dubai Airports, forms part of a string of services offered by the carrier for greater convenience and a secure travel experience for customers.
The self check-in kiosks will be continually upgraded to offer new features in the future including going touchless, and allowing customers to make re-bookings on their own.