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Etihad Airways to Refund Customers on Tickets Booked from October 1

Abu Dhabi-based Etihad Airways has allowed refunds for all bookings on tickets with an original travel date on or after October 1, 2020.

However, there are some conditions attached to it.

The refund will be offered if flights were cancelled; passengers received a positive Covid-19 PCR test result; or the flight is affected was by government restrictions or travel bans.

The UAE’s national carrier said it continues to provide flexible options for existing bookings.

Etihad announced a new organisational structure in early November that will help it overcome challenges from the Covid-19 pandemic challenges global downturn in aviation sector.

The restructuring sees the airline continuing its transformation into a mid-sized, full-service carrier concentrating on its fleet of widebody aircraft, with a leaner, flatter and scaleable organisational structure that supports organic growth as the world returns to flying.

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