Pakistn’s First National Emergency Helpline 911 to Inaugurate on July 25

Prime Minister Imran Khan is likely to inaugurate the country’s first national emergency helpline – 911– on July 25.

It is said to be a tentative deadline to inaugurate the multi-billion scheme named Pakistan Emergency Help Line (PEHL), merging all the emergency service numbers into one. The Prime Minister Secretariat derived this concept from USA’s helpline 911 to give the proposed scheme ‘PEHL’ the national identity.

Before launching the country’s first helpline, experts studied models of the universal helplines of the UK, the USA and some other countries. He said initially the experts proposed ‘786’ as Pakistan’s national helpline number but later it was replaced by 911.

The national helpline number has been established under the Ministry of Interior with its head office in the National Command and Operation Centre (NCOC) in Islamabad. The helpline will be run by many operators who will work from the Central Control Room at the NCOC office.

The provinces have been directed to establish control rooms in their respective jurisdictions by making appointment of ‘huge brigade’ of trained and qualified operators and other staff.

All the emergency calls would be attended ‘directly and live’ by the deputed staff who would transfer the same to the officials concerned for speedy action.

A unique feature has been incorporated in the new system under which a ‘red light’ would keep giving an alarm till the redress of the complaint and the caller’s satisfactory reaction is received against his plaint, he said.

Answering a question, he said the government had also sought support from the mobile phone companies to ensure the smooth implementation of the service besides taking the PTA and other departments on board.

A mobile app had also been made part of the facility to help the rescue centres and police trace the location of people in emergency and reach them promptly, Mr Safi said.

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