HBL Becomes the First Pakistani Bank to Provide Payment Services on WhatsApp

HBL is the first bank in Pakistan to offer “full-featured” banking over WhatsApp. The facility was created in collaboration with E.Ocean, a renowned cloud communication service provider.

In 2021, E.Ocean’s WhatsApp Business Platform made HBL’s Conversational Banking available to its customers. HBL clients must send a message to HBL’s WhatsApp number (021-111-111-425) from the phone number on file with the bank.

In addition to the existing information services, HBL’s clients will now be able to execute payments and financial activities through the “full feature” set of services. The following are examples of transactions or services:

  • Inter-bank Funds Transfer
  • Intra-bank Funds Transfer
  • Mobile recharge (Prepaid & Postpaid)
  • Utility Bill Payments
  • Temporarily block or unblock Debit or Credit Card

“We are happy to use the platform WhatsApp to generate value for our clients,” said Abrar Ahmed Mir, HBL’s Chief Innovation and Financial Inclusion Officer. WhatsApp, which has over 2 billion users, provides an unrivaled chance to meet instant financial demands.

This is why we’ve incorporated a slew of financial services onto a platform that’s already part of our customers’ daily routines. Client focus is key to HBL’s business model, and we feel our relationship and its effects reflect that dedication. “

E.Ocean said, “It is a moment of great pleasure for E.Ocean to assist HBL in introducing the first of its kind full-feature banking solution for its retail clients using WhatsApp,” stated Altaf Siddiqui, Director of Products, E.Ocean.

By being more nimble and implementing financial services into a channel that millions of its customers already use, HBL has been a trend leader in delivering true on-the-go banking with an emphasis on ease, accessibility, and security.”

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