Careem has launched three helplines for its customer base in Karachi in order to continue providing service to customers in light of the suspension of mobile internet services throughout Pakistan.
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This manual booking option is designed to accommodate urgent movement, primarily for transportation to and from educational institutions, hospitals, healthcare facilities, and airports.
Customers in Karachi can reserve a ride up to 90 minutes in advance by sending an official request via voice message on WhatsApp or text message (SMS).
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Customers must share their registered names and phone numbers, as well as the pickup and drop-off location information for these numbers, in order to use the service:
- +92-301-2442-739
- +92-320-3581-584
- +92-326-3703-258
Due to the disruption of mobile internet services, digital payments are also being hampered. Therefore, manual ride bookings are only accepted in cash to ensure a smooth experience. This is a temporary service that will only be offered until mobile internet service is restored.
