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WhatsApp Testing Feature that May Allow You to Contact ‘Customer Support’ Within the App

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WhatsApp has repeatedly rolled our new options to its Android and iOS customers to extend the usability of the app. Nevertheless, until now, the corporate has not enhanced the way in which by which a person can talk with the app and that appears to be altering now.

In keeping with a report by WABetaInfo, the Fb-owned app has submitted a brand new replace by the Google Play Beta Program, bringing the model as much as 2.20.202.7 and this replace, the app is including a brand new characteristic that may enable customers to speak with the technical help throughout the app.

As per the screenshot offered within the report, customers will get the choice to contact the app from inside WhatsApp Settings by a brand new part named ‘Contact Us.’

“On this part the person will have the ability to add the report filling that textual content subject, and he can select to incorporate gadget data if he’s reporting points. Machine data like system particulars and logs might help WhatsApp to research, giving the most effective reply for you,” stated the report.

When the help staff of the app needs to answer to the person, they may ship a message in a WhatsApp Assist chat, permitting them to speak with the technician. When the dialog is over, the chat will likely be robotically marked as closed, explains the report.

Readers should observe that the app won’t embody textual content messages, media and standing updates within the logs, as per the report.

There is no such thing as a phrase on the supply of this characteristic as of now, nonetheless it’s anticipated to be rolled out on a future construct. Additionally, whereas the primary traces of this characteristic have been seen in Android app, however it’s also quickly prone to be rolled out to iOS and internet variations too.

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