By launching a new WhatsApp chatbot, Pakistan International Airlines (PIA) has made a significant contribution to enhancing the travel experience of its customers.
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The chatbot makes it possible for passengers to confirm their reservations for tickets and seats online, which will undoubtedly make the process more convenient for them.
#PIA is stepping ahead further for Customer Support Services by introducing another value-added service "WhatsApp Chatbot". Now you save the number +92 21 111 786 786 and send Hi for registration. You can check Seat / Ticket or Flight Status, Schedule or Travel info. pic.twitter.com/hLcx97F2LV
— PIA (@Official_PIA) March 17, 2023
Now, travelers can quickly get assistance with a variety of flight-related issues, like ticket verification and seat selection. They could also use WhatsApp to confirm the times and schedule of their flights.
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The new WhatsApp chatbot demonstrates PIA’s commitment to enhancing its customer support services, as stated in the airline’s tweet. Customers can now make payments using WhatsApp instead of going to PIA’s offices or calling a hotline, which was previously required.
Despite the new addition, PIA will continue to offer in-person customer service to passengers who favor traditional methods of reservation and confirmation
